It gives you the benefit of easier purchase and tracking your order. You also be given the priority to know all about our updates for new arrivals, special offers, bazaars that we are joining, and also events that we are carrying.

You can click “Lost Password” at “Login/Register” page and follow the instruction.

After you know what to buy in terms of category (top, bottom, dress, jumpsuit, or outerwear), you can follow this steps:

  1. Measure your body by following this guide. (This is also provided in all of our products’ page in “size guide” tab.)

2. Take a look at your desired product’s measurement in the product’s page -> “size chart” tab. Compare you body measurement to the most fit size

There you go, choose your size wisely! However, you have to pay attention that every product whether it is in the same category (ex. top), they might have different size measurement for the same small/medium/large size.

You can exchange your items within 7 days after you have received them, into different model, color or size which have the same price or higher than the price of your purchased items. If you choose any lower price item, we will not return any excess payment. Sale items are not allowed to be exchanged. Moreover, Lookcouture items can only be exchange into different size and colour but not the model.

However, please do make sure that you check the measurements prior to buy the products due to this service is only valid for ONE time exchange (for all products). To know which size is perfect for you, see the answer in the previous question tab.

To know the steps on how to exchange the products, please contact our Customer Service.

Not really, but you can get a notification instead when the product is back in stock or other buyers canceled their order, by fill in your email address at the product page of the sold out item. After you choose your desired size which is out of stock, you can click the “Receive notification” button for further notice. However, you should subscribe to our mailing list first to receive the notification.

You can not cancel your order after submitting. Please do review your shopping bag before submitting an order.

Maximum payment for an order is 3×24 hrs after order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.

Please do not forget to confirm your payment through website after completing the payment. If you haven’t confirm until the time limit, then your order will be canceled.

Yes we have an offline channel at :

Ruko Paskal Hyper Square blok A18-A19
Jl. Pasir Kaliki No.26-27, Kebon Jeruk, Andir, Bandung, Indonesia
Bandung City, West Java 40172

Proceed to our Contact page to see our map.


If you still have any further questions, don’t hesitate to contact us 🙂 see our contact page for details.